Shipping & Returns

Shipping

Most orders received by 2 pm EST will ship same day. Items will ship UPS Ground (or equivalent) unless other arrangements are made. We always make it a priority to get your order shipped as soon as possible!

Tracking Information

When the order ships you will be sent an email with the tracking number. Enter this information on the Track Your Order page to get the latest in-transit updates. 

Returns & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee regardless of whether or not your item(s) has shipped. If the order has already shipped, you (the buyer) will be responsible for all return shipping charges plus a 20% restocking fee.

The Testing Store reserves the right to accept a return on the very special condition and only with an authorized Return Merchandise Approval (RMA) number. For customer refunds/returns, send an email to orders@thetestingstore.com.  Refunds will only be issued to the credit card used for the initial purchase. Tests kits are packaged 25 per box and we do not accept returns for less than complete boxes. If a refund is approved, all returned items must be unopened. No returns will be accepted without prior approval and a Return Merchandise Approval (RMA) number. Contact our Orders Team at orders@thetestingstore.com for the RMA number and the appropriate return address.  

** No returns or refunds on COVID-19 products. **